Letter

19 November 2014

San José, Costa Rica

Dear

 Restaurant Owners

Good morning my name is María José, I make my disagreement knowledge for restaurant service. I am explain series of events that happen yesterday in the night. I came to restaurant for have a good dinner with my friends and colleague. Sometimes we have a meeting for to talk about our profession or preparing major events, and we always decided to choose a good restaurant where we felt comfortable and customer service is of high quality.  Well first, I am really discontent for the bad treat by waiters and the restaurant manager.

To explain better, my friends and I arrived at the restaurant; everything was good, and the letter was brought by the waiter and he took the order. After, we waited for over an hour the food. Later told the waiter, why take so long, but did not care. For this I called the restaurant manager and explain the bad attention and the mistreatment of servants. It was said that the restaurant is good by many people, but I think otherwise. My friends and I were very upset but, finally the manager was able to resolve the situation.

I write this letter to you to know the kind of treatment they give employees. I think that is important that the service be really comfortable because a lot of money will be paid for us. And is necessary to serve the customer in everything we ask that stand to lose customers. On the other hand, waiting so long can be stressful, maybe other people need to stop by the restaurant for a short time. The time is very important so it needs to be faster. I think that not worth pay for something so expensive if treatment is not correct. If is poor service, some people will want a discount or haggle for the price. I think they should understand the customer and increasingly improve customer service.

I would like to take this letter into consideration.

Sincerely

María José Toruño Valladares